Returns Center & Return Policy

Returns Center & Return Policy

We want you to be satisfied with your purchase from Cavill. If an item does not meet your expectations, you have various options for returning it. Below you will find important information about our legal right of cancellation and our contractual right of return . Please note the returns process and use our returns portal for uncomplicated processing.

➡️ To the returns portal

📜 Cancellation policy (legal right of cancellation)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email). Please use the following contact details:

📧 Email: cavillcollection@juwelo.com
📞 Telephone: +49 (0)800 227 44 13

You can use our sample cancellation form for this purpose, although this is not mandatory.

📦 Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for additional costs for other types of delivery). The reimbursement will be made promptly and at the latest within fourteen days after we have received your cancellation notice.

For the refund, we will use the same means of payment that you used for the original transaction. You will not be charged any fees for the refund.

We may refuse to refund until we have received the goods back or you have provided evidence of having returned the goods.

📦 Return & Return Process (Contractual Right of Return)

In addition to the statutory right of cancellation, we offer you a contractual right of return of 30 days . This means that you can return the goods even after the 14-day cancellation period has expired.

This is how the return works:

1️⃣ Go to the returns portal:
➡️ To the returns portal

2️⃣ Enter your order number and email address.
3️⃣ Select the items you wish to return.
4️⃣ Confirm your return.

After receiving the return, we will refund the purchase price.

📋 Conditions for returns:

  • Returns must be made immediately , but no later than 30 days after receipt of the goods.
  • The items must be in unworn and undamaged condition .
  • The return shipment is free of charge for you.
  • Please keep the proof of return until your return has been fully processed.

📄 Sample cancellation form

If you wish to withdraw from the contract, you can use the following form:

📄 Sample cancellation form:

An: Cavill Collection E-Mail: kundenservice@cavillcollection.com
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren: -
Bestellt am: [Datum]
Erhalten am: [Datum]
Name des/der Verbraucher(s):
Anschrift des/der Verbraucher(s):
Unterschrift (nur bei Mitteilung auf Papier):
Datum:

(*) Delete as appropriate.

❓ Frequently Asked Questions

❓ How long does it take to process my return?

  • Processing will take place within 5-7 working days after we receive the return.

❓ Who bears the costs of return?

  • The return shipment is free of charge for you.

❓ Can I exchange an item?

  • A direct exchange is currently not possible. Please return the item and place a new order.

Contact us:

📧 Email: cavillcollection@juwelo.com
📞 Telephone: +49 (0)800 227 44 13